This Privacy Policy explains how Tonee Skin ("Tonee," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from toneeskin.com (the "Site") or otherwise interact with us (together, the "Services"). Our store is hosted on Shopify.
If you have any questions, contact us at hello@toneeskin.com or Tonee Skin, 4 Peddlers Row #1215, Newark, DE 19702, United States.
1. Information we collect
Information you give us directly
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Contact details: name, billing and shipping address, phone number, email address
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Order and payment information: items purchased, transaction history, and payment details (card payments are processed securely by our payment provider — we do not store full card numbers)
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Account information: username, password, and preferences (if you create an account)
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Communications: messages you send us through support, chat, email, or social media
Information we collect automatically
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Device and usage data: IP address, browser and device type, pages viewed, items viewed or added to cart, and how you interact with the Site
- Collected using cookies and similar technologies (see section 4)
Information from third parties
- From service providers, analytics and advertising partners, and Shopify, consistent with this policy
2. How we use your information
- To process and fulfil your orders, take payment, and provide customer support
- To send you marketing and promotional messages by email, SMS, or post where you've agreed (see section 5)
- To detect and prevent fraud and keep your account and our Services secure
- To improve our products, Site, and advertising
- To comply with our legal obligations and enforce our terms
3. How we share your information
We do not sell your personal information for money. We share it only with:
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Shopify, which hosts our store and processes information on our behalf
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Service providers who help us run the business (payment processing, shipping/fulfilment, analytics, email/SMS, customer support)
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Advertising partners (such as Meta) to deliver and measure ads — you can opt out of this "sharing" for targeted advertising (see section 6)
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Authorities or other parties where required by law, or in connection with a merger, sale, or restructuring of our business
Some of these providers may process your information outside your country (see section 8).
4. Cookies and tracking
We use cookies and similar technologies to run the Site, remember your preferences, analyse traffic, and support advertising (including the Meta pixel). You can manage non-essential cookies through our cookie banner and your browser settings. Where required by law (e.g. in the EU/UK), non-essential cookies are only set with your consent.
5. Email and SMS marketing
- We send marketing only where you have opted in. Consent is not required to make a purchase.
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Email: unsubscribe any time using the link in our emails.
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SMS: reply STOP to opt out, or HELP for help. Message and data rates may apply; message frequency varies.
- We do not sell, rent, or transfer phone numbers or information collected through our SMS program for profit.
- You'll still receive non-marketing messages about your orders and account.
6. Your privacy rights
Depending on where you live, you may have the right to:
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Access / know what personal information we hold about you
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Delete your personal information
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Correct inaccurate information
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Portability — receive a copy of your information
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Opt out of the "sale" or "sharing" of your information for targeted advertising
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Manage communications — unsubscribe from marketing at any time
EEA / UK residents may also object to or restrict processing and withdraw consent.
To exercise any of these rights, email hello@toneeskin.com. We will not discriminate against you for exercising your rights. You may also complain to your local data protection authority.
7. Data retention
We keep your personal information for as long as needed to provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. When it's no longer needed, we securely delete or anonymise it.
8. International transfers
We may transfer, store, and process your information outside your country, including in the United States. For transfers from the EEA/UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
9. Children's privacy
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us information, contact us and we'll delete it.
10. Security
We take reasonable measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Changes to this policy
We may update this Privacy Policy from time to time. We'll post the updated version here and revise the "Last updated" date above.
12. Contact us
Tonee Skin 📧 hello@toneeskin.com 📍 4 Peddlers Row #1215, Newark, DE 19702, United States
