We ship FREE to most of the world! Some countries we can unfortunately not offer free shipping, however we want to ensure most countries around the world can purchase our products, so we do have paid shipping options.
Please allow 1-3 business days from the day you placed your order for processing. You will receive notification when your item/s have been dispatched. Please allow 7 - 15 business days for your items to arrive once shipped.
If you have not received notification of shipment within 7 working days of placing your order, please email us at hello@toneeskin.com and we will assist you the best we can.
The following delivery timeframes are a guide only:
Orders can take between 1-3 business days for processing, and 7-15 business days for shipping for international orders.
Once your order has left our warehouse, they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you. For additional protection of your order, please purchase our shipping protection with your order.
Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated customer service staff with the courtesy and respect they deserve. Aggressive and abusive behavior towards our people will not be tolerated. Thank you for your support and patience.
To request a refund or exchange, please contact our support team at hello@toneeskin.com with your order number, reason for return, and any supporting photos if applicable.
Once your request is reviewed and approved, we will provide you with return instructions. Refunds are processed within 5-7 business days after receiving the returned item. Exchanges are subject to product availability.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@toneeskin.com with your order number and photos of the issue.
We will review your claim and offer a replacement, refund, or store credit depending on the situation. We cover return shipping costs for incorrect or defective items.
We'll send you emails to update you on the progress of your order, or you can check its progress by clicking here.
Simply enter your order number which can be located in your order confirmation email, as well as your email address, or enter your tracking number that you will have received once your order has been dispatched.
We will ALWAYS send ALL information that we receive from our suppliers. Unfortunately, as we only offer the basic standard shipping to provide you with more affordable shipping, sometimes tracking information may be limited on the customer’s end.
For any questions, please contact hello@toneeskin.com or message us via Facebook Messenger on our Official Facebook Page for a faster response.
Fast – our quick one-page checkout will get you on your way faster with much less frustration. Free shipping to most countries worldwide! 24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed, and we will keep you posted with any updates to the status of your order as they happen. Easy re-ordering – you can save your details for faster future purchases.
In order to process your order, we require the following information:
Please read our Privacy Policy if you have concerns about your personal information.
At Tonee, we do not allow for the cancellation of any orders once the item has been shipped. Please take the time to read out processing and shipping times before placing an order so you understand when to expect your order and how to contact us if you have any questions.
If you require to cancel your order before the item has been shipped, we can do this, but you will be charged a 10% restocking fee per item within your order.
Once you've reached the checkout stage, enter your discount code into our discount bar and click ‘Apply’. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order
Tonee uses specially designed skin lifting tape to gently compress and lift the skin, creating an instant smoothing and sculpting effect. It’s a simple, non-surgical way to achieve a more lifted look — often used as an alternative to treatments like facelifts or neck lifts.
Yes, Tonee is designed to be gentle on the skin and is suitable for various skin types when applied and removed correctly. However, it's recommended to perform a patch test before full application to ensure compatibility as we can not guarantee that all skin types will react the same.
The effects of Tonee are temporary and last as long as the tape is worn, usually up to 16 hours. It’s perfect for occasions when you want an instant lift and smoother-looking skin. If you have sensitive skin, we recommend wearing our Tonee Tapes for a shorter length of time.
Tonee can be used on areas like the face, neck, arms and legs — anywhere you’d like a more lifted, smoother appearance. It’s especially popular for areas where people often look for non-surgical lifting options.
No, Tonee is designed for one-time use. for the best results, it's recommended to apply a fresh set of tape each time.
To remove Tonee tapes, gently and slowly peel the tape away from the skin. It’s best to do this slowly to minimise any discomfort . We highly recommend using our Unstick It Spray to make removal effortless while helping protect your skin and remove any potential residue.
Many customers wear their Tonee tapes while going about their day, including light activity. However, to maintain the best hold and results, we recommend avoiding excessive moisture or heavy sweating where possible.
Tonee is designed for occasional use rather than daily wear. Giving your skin time to rest between applications helps maintain skin comfort and best results.
Some customers with lipedema use Tonee to help smooth and lift the appearance of the skin in targeted areas. As every body is different, we recommend patch testing and applying gently to see what works best for you.
Tonee offers a non-invasive way to create a lifted, smoother look instantly. While it’s not a replacement for medical procedures, many people use it as a simple alternative when they want visible results without needles, downtime or commitment.
Tonee works by smoothing and tightening the appearance of the skin, which can help reduce the look of cellulite instantly. It’s a quick, at-home option when you want a more even, smoother finish.
